Who We ARe

Fairmont Hotels & Resorts is the largest luxury hotel management company in North America, with a collection of distinctive city centre and resort hotels throughout the United States, Canada, Bermuda, Barbados, Mexico, the United Kingdom, Monaco, Kenya, Singapore, Egypt, Germany, Switzerland, United Arab Emirates and more exciting destinations. 

Consistently selected by Macleans Magazine as one of Canada's Top 100 employers, FHR is ideal for those just starting out in the hospitality industry, experienced hoteliers looking for career advancement or students interested in an exciting summer experience.

Building upon our unique strengths and established reputation, we aim to become an unrivalled global presence. As we expand our brand worldwide, we remain committed to our brand promises by providing experiences that are authentically local, in hotels and resorts of unrivalled presence, with service that is trulyengaging.

Our Mission
Turning moments into memories for our guests

Our Brand Promise
We will provide our Guests with:
Places of Unrivalled Presence
Experiences that are Authentically Local
Service that is Engaging

Our Values
Respect
We value the needs, ideas, and individuality of others. We treat all Colleagues and Guests with fairness and dignity.

Integrity
We act with honesty and professionalism, guided by the highest standards of ethical conduct. We take accountability for all of our decisions and actions.

Teamwork
We work together to achieve our common goals. We recognize the impact of each individual contribution and the importance of maintaining a co-operative and supportive work environment.

Empowerment
We have the necessary tools, training, and authority to exceed expectations. We trust and support each other in making informed decisions and taking appropriate actions.

Our Service Promise
We turn moments into memories by:
… providing warm, sincere, and engaging service that ensures Guests feel valued
… treating each and every Guest as a unique individual
… anticipating our Guests’ needs with thoughtful and personal touches
… resolving Guest problems and never saying no without offering an alternative
… being ambassadors for our Brand, our Hotel, our Community and our Colleagues